Store Terms

Returns & Replacement Policy

Customer satisfaction is our priority. Read our policies regarding damaged or incorrect items.

1. Replacement Guarantee for Damaged / Wrong Items

Due to hygiene and safety standards for cosmetics and skincare items, we do not accept returns on opened or used products. However, we offer 100% free replacements under the following conditions:

• Item arrived damaged, leaked, or broken during transit.
• An incorrect item or wrong size variant was delivered.
• The product seal arrived broken or tampered with.

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2. How to Request a Replacement

To request a replacement for an affected order:

1. Notify our team within 48 hours of delivery.
2. Send a quick photo/video of the outer box and affected product to our WhatsApp support line or email.
3. Our retail store team will dispatch a replacement item or arrange a store exchange at Thadithota, Rajahmundry within 24 hours.

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3. Cancellation Policy

You may cancel your order free of charge at any time before our delivery team dispatches the order. To cancel, simply reply to our confirmation call or message our store WhatsApp line.